Support Center
Need help with Pet Trial? Browse our frequently asked questions below or reach out to our support team directly.
Frequently Asked Questions
What is Pet Trial?
Pet Trial is an app that simulates the real responsibilities of pet ownership. It helps families experience what it's like to care for a pet — including feeding schedules, walks, grooming, and vet visits — before making the commitment to adopt or purchase a real animal.
How does the pet simulation work?
Once you choose a virtual pet, the app assigns daily tasks based on the real needs of that animal. You'll receive reminders for feeding, walking, playtime, and more. Each family member can participate, and the app tracks everyone's consistency and engagement over time.
Is Pet Trial free to use?
Yes, Pet Trial is 100% FREE! It is supported by local businesses, pet lovers, and in-app ads — we promise they will not be in your way annoying ads.
What age group is Pet Trial designed for?
Pet Trial is designed for families with children of all ages. Younger children can participate under parental supervision, while teens and adults can manage their own tasks. The app adapts task complexity based on the participant's age.
How long should a pet trial last?
We recommend running a trial for at least 2-4 weeks to get a realistic sense of daily pet responsibilities. However, you can customize the trial length based on your family's needs. Longer trials provide more accurate readiness assessments.
Can multiple family members use the same account?
Yes! Pet Trial supports family accounts where multiple members can be assigned tasks and tracked individually. This helps you see which family members are most engaged and ready for pet ownership responsibilities.
What types of pets can I simulate?
Pet Trial currently supports simulations for dogs, cats, rabbits, hamsters, fish, and birds. Each pet type comes with its own unique set of care requirements and daily tasks that reflect real ownership responsibilities.
How do I delete my account?
You can delete your account from the app's Settings page under "Account Management." Alternatively, you can email us at support@pettrial.com and we'll process your request within 48 hours. All associated data will be permanently removed.
Is my data safe with Pet Trial?
We take data security seriously. All personal information is encrypted and stored securely. We never sell your data to third parties. For full details, please review our Privacy Policy.
Can I use Pet Trial on multiple devices?
Yes, your Pet Trial account syncs across all your devices. Simply log in with the same account on any supported device and your progress, tasks, and settings will be available.
Still have questions? Don't hesitate to email us. We're here to help!